IU Health Internship

Many Bachelor of Science students in Health Services Management at IU Richard M. Fairbanks School of Public Health have had the opportunity to complete the IU Health Revenue Cycle Services internship, and it has not taken long for it to become a student favorite. 

Wanting to better understand the billing cycle and challenges within nonclinical services, BS in Health Services Management student, Mackenzie Farmer was excited about the internship. 

“I had the opportunity to train as a customer service representative,” Mackenzie said. “Taking calls from patients regarding their billing questions and concerns allowed me to gain an understanding of how patients feel and the challenges that they face.”

Mackenzie had the opportunity to work on process improvement projects that included updating the quality scorecards and IU Health patient billing statement, as well as work directly with various levels of leadership.

Not only did she find the responsibilities helpful, but also the people. “Everyone was willing to assist in the projects that I worked on and gave great advice about being a leader in healthcare,” Mackenzie said. “Personally, the internship taught me that I am in the right field of study.”

Another BS in Health Services Management student, Brittany Dixon, was eager to complete the IU Health Revenue Cycle Services internship with the hopes of gaining real-world experience.

“I wanted to learn more about the elements of a revenue cycle, and to work for a prestigious organization like IU Health,” Brittany said.

She participated in a project to identify gaps in the IUH billing statement, researched competitors’ billing statements, and created drafts to implement her research findings.

“I also participated in projects to increase employee engagement within the customer service department and to provide continuous learning opportunities to their employees,” Brittany said.

Confidence and autonomy are just a few of the skills Brittany said she developed throughout her internship. “One major takeaway I had from this internship was being able to see all of the moving parts that work together to provide great care to patients,” she said. “[It] helped me to understand and appreciate the time, effort, and resources that it takes to make things happen in a healthcare organization.”

Through the IU Health Revenue Cycle Services internship, Brittany said she was able to see in real time what she was learning in class, making the terms and concepts truly come to life. Much like with Mackenzie, the lessons Brittany learned were just as influential as the people she worked with.

“I was able to learn from and work with some phenomenal people at IU Health,” Brittany said. “My director really cared about me and made sure that I was always learning and growing. I am so appreciative of the opportunity IU Health provided me and highly recommend students take full advantage of it.”