Career Profiles

Kendall Ranges, BSHSM'22

Clinical Quality Strategy Intern, Elevance Health

Kendall chose health services management to observe how the intersection of business professionals in healthcare can improve community health and patient health outcomes. He never really heard of health administration and like the majority of his peers you have always seen it but never knew what it was or how impactful it can be without giving hands-on healthcare delivery.

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Alexa Abbott, BSHSM'20

Executive Director, Miller’s Health Systems

After becoming a certified nursing assistant, Alexa quickly realized she did not want to be a nurse. Being an executive director is the best of both worlds, she says. She is able to interact with residents and is involved in all of the day to day decisions and operations. Instead of direct patient care, she is more behind the scenes, which is her preference.

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Agatha Beier, BSHSM'21

Medical Scribe, Robin Healthcare

While taking an exploratory course her freshman year, Agatha remembers listening to fellow students talk about the degrees Indiana University Indianapolis offered. The student from Fairbanks School of Public Health explained the importance of public health, including epidemiology, finance, and policy. It was a perfect degree path for her as she knew she wanted to work in the healthcare field.

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Brad Haney, BSHSM'21

Operations Liaison, Riverview Health

When Brad took an EMT class he was hooked on EMS. He then received his paramedic certificate and worked for the City of Indianapolis. He chose his current role as operations liaison because it was closely related to his previous career as a paramedic.

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Christine Krieger, BSHSM 2017

Service Center Representative, JWM Neurology

Christine says the lessons she learned from the Health Services Management program have not left her. She chose this major because she wanted to provide care for others in a non-traditional way. Working at JWM Neurology, Christine now services more than 40 neurological care providers at eight offices throughout the Indianapolis area.

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Elena Smith, BSHSM 2017

Pre-Services Coordinator, Eskenazi Health

Wanting to get involved with the constant changes in the health field, Elena was eager to study Health Services Management. Completing the program, she decided to enter the workforce and accepted her first position as pre-services coordinator at Eskenazi Health.

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Joseph Wamathai, BSHSM 2017

Billing and Reimbursement Specialist, Express Scripts

Joseph spent several years working as a caregiver and wanted to transition into an administrative or management role. He first earned an associate degree from Ivy Tech and then transferred to Indiana University Indianapolis for the Health Services Management program. He is now a part of the finance department's escalations team at Express Scripts.

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Sarah Vivo, BSHSM 2016

Program Manager, American Cancer Society 

Sarah was working with patients in the hospital setting, but believes real healing requires more than tests and prescriptions. That’s ultimately why she chose this program. As a graduate, she now enjoys working at a nonprofit, providing important supportive services that complement the traditional "diagnosis and treatment" side of medicine.

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Tyler Childress, BSHSM 2016

Grant Coordinator, Indiana School of Medicine

Tyler was at a crossroads before choosing to major in Health Services Management. He wanted to be in the healthcare industry, but also wanted to study business. Today, Tyler assists MDs and PhDs with grant funding, helping to construct their budgets.

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Viola Long, BSHSM 2016

Practice Operations Assistant, IU Health Physicians

Viola was originally focused on pre-med; she always knew she wanted to work in healthcare because she always had a passion for helping and inspiring others. Since completing the Health Services Management program, she has worked for three divisions within IU Health and currently works for the Digestive and Liver Disorders clinic.

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Abby Lauck, BSHSM 2015

Project Coordinator, MHP Major Hospital

Abby always knew she wanted to be in the healthcare industry. She started studying nursing, but didn’t believe nursing was the best fit for her. Abby completed the Health Services Management program and now works as a project coordinator on new construction and renovation projects throughout her organization.

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Josh Burger, BSHSM 2010

Provider Data Manager, MDwise

Josh’s decision to major in Health Services Management was, in his words, plain and simple – he wanted to be a leader in the healthcare industry. His first job after graduating was with IU Medical Group Primary Care as a Provider Relations Assistant. He had multiple advancements there and at Eskenazi Health before finding himself at MDwise, where he works today. 

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